Privacy policy.
Tracehaus LLC ("Tracehaus", "we") runs trace.haus. This page explains what information we collect through the site, what we do with it, and the choices you have. Questions: info@trace.haus.
What we collect
- What you send us — your name, email, phone (if given), company, project details, material and timeline choices, and any photos you attach through the quote form, the forms in the studio agent, or email.
- Studio agent conversations — the messages and photos you send to the chat assistant on the site.
- Technical data — standard request logs (IP address, browser, pages requested, time) kept by our hosting provider, and cookies set by the Google tag described below.
How we use it
- To reply to your inquiry, prepare quotes, and deliver the work you hire us for.
- To keep the site and the studio agent running, secure, and free of abuse (for example, rate limits).
- To measure whether our Google Ads lead to inquiries.
We don't sell your personal information, and we don't use your project files or photos for anything other than your project.
Who processes it for us
- Netlify — hosts the site and stores form submissions.
- Anthropic — the AI model behind the studio agent. Your chat messages and attached photos are sent to Anthropic to generate replies.
- Resend — delivers inquiry notification emails to our inbox.
- Google — Google Analytics measures how visitors use the site (pages viewed, scroll depth, which contact links are clicked), and the Google tag measures ad clicks and conversions and may be used for ad audiences.
Each provider handles data under its own terms and privacy policy.
Cookies and advertising
The site uses the Google tag and Google Analytics. They set cookies to count visits and to recognize when someone arrives from one of our ads and later sends an inquiry, emails or calls us. If your browser sends a Global Privacy Control signal, we turn off advertising cookies and ad personalization for your visit. Visitors from the EEA, the UK and Switzerland get no analytics or advertising cookies. You can also block or delete cookies in your browser settings, manage ad personalization at adssettings.google.com, or install the Google Analytics opt-out add-on. The site works without these cookies.
How long we keep it
We keep inquiries and project correspondence for as long as needed to respond, do the work, and meet tax and record-keeping obligations. Ask us anytime to delete an inquiry you sent that didn't turn into a project.
Your choices and rights
You can ask to see, correct, or delete the personal information you've sent us by emailing info@trace.haus. California residents may have additional rights under California law, including the right to know what we collect and to request deletion; we won't treat you differently for using them.
Children
trace.haus is meant for businesses and adults and isn't directed to children under 13.
Changes
If we change this policy, we'll update the date at the top of this page.